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Connect over SSH

Log in as root with the provisioning password, then fix the things that ship insecure.

1 min read Reviewed 24 Aug 2026

Your server's IPv4 address is on its page under Instances, and in the provisioning email.

Log in

ssh root@203.0.113.10

The first connection asks you to accept the host key. Paste the root password from the provisioning email when prompted. On Windows, the same command works in PowerShell, Windows Terminal, or WSL.

Some images log in as a non-root user with sudo instead of as root. The username for an image is login_username in GET /api/v1/images, and it is shown on the server's page.

Change the password immediately

passwd

If SSH will not connect

Work through these in order.

Wrong address or not finished provisioning. Check the status on the server's page. provisioning means there is nothing listening yet.

The cloud firewall is blocking it. If you set the inbound policy to DROP without an allow rule for TCP 22, SSH is gone. Fix it on the server's Network tab. See Cloud firewall.

Something inside the guest. A misconfigured sshd_config, a ufw or firewalld rule, or a full disk. Use the browser console: it is a VNC session straight to the guest and does not depend on SSH or on networking working at all. See The browser console.

The account is suspended. A suspended server is powered off. Check Billing.

Locked out is recoverable

Between the browser console and a reinstall you can always get back in. Open a ticket if neither helps.

Next

Do not stop here. A brand new server with password SSH on port 22 is being brute-forced already: Harden a new server.

Still stuck

Chat with us from the portal.

Ask the assistant from the Chat bar. During business hours you can ask for a person and a human joins live.