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Account and support

Signing in and password reset

Email plus password, always. Reset by email if you have lost it.

1 min read Reviewed 24 Aug 2026

Sign in at /account/sign-in/ with your email address and password. There is no separate username.

If it will not let you in

A failed sign-in always says the same thing, that the email or password is incorrect, whatever the actual reason. That is deliberate: a more specific message would tell anyone typing addresses into the form which ones have accounts here.

Sign-in attempts are rate limited per email address and per source address, so after several failures in a row you may be asked to wait.

Reset the password

/account/password-reset/ emails a link to the address you enter. The link expires.

Password reset does not clear two-factor

Proving you control the email address says nothing about the second factor. If you have lost your authenticator and your recovery codes, resetting the password is not enough. Open a ticket. See Two-factor authentication and passkeys.

Signed-in sessions

/console/account/sessions/ lists your active sessions with the device and address each was created from, and lets you revoke any of them. Revoke everything after using a machine you do not control, or after a password change you made because of a leak.

Your profile

/console/account/profile/ holds your name, contact details and theme preference. The account email is the account identity, so changing it is a support request rather than a form.

Still stuck

Chat with us from the portal.

Ask the assistant from the Chat bar. During business hours you can ask for a person and a human joins live.