Documentation
Account and support
Sign-in, two-factor, tickets and chat, referrals, and privacy requests.
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1
Signing in and password reset
Email plus password, always. Reset by email if you have lost it.
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2
Two-factor authentication and passkeys
TOTP or a passkey, as a second factor after the password. Save the recovery codes.
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3
Identity verification
Why verification may be requested, what Didit collects, and how an account hold is cleared.
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4
Tickets and live chat
Chat answers first and can hand you to a person. Tickets are the durable record.
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5
Refer and earn
Invite friends for $20 credit each up to five, or take 15% of deposits as cash.
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6
Privacy and your data
Export what we hold, opt out of sharing, or ask for deletion.
Still stuck
Chat with us from the portal.
Ask the assistant from the Chat bar. During business hours you can ask for a person and a human joins live.