LayerOne may request identity verification when an account, payment, or activity is flagged for possible fraud, abuse, or a similar risk. It is not a routine step for every account.
What happens when verification is requested
You receive an account notice and a support ticket with a link to the verification flow. Servers on the account are held while verification is outstanding, and new activity may be limited.
This is a verification hold, not a low-credit suspension:
- Adding credit does not remove it.
- It does not start the billing-deletion countdown.
- Approval is what clears it automatically.
What you submit
The verification flow is provided by Didit. Depending on the check, it may ask for government-issued identification and related information needed to confirm who is using the account.
Identity documents are submitted directly to Didit. LayerOne stores the verification status and provider references needed to apply or clear the hold; the LayerOne platform does not store images of your identity documents. See the Privacy Policy for the full data-handling terms.
Completing the check
- Sign in and open the identity-verification notice or its support ticket.
- Choose Verify identity to open Didit's secure flow.
- Follow the capture and submission instructions there.
- Return to the portal after submission. A result may remain In review while Didit completes its checks.
When Didit reports Approved, the verification requirement is cleared. If the billing account is otherwise eligible to recover, held servers are released through the normal recovery process.
If the check is declined, expires, or will not open
Use the ticket created with the request. Include the status shown in the portal and any non-sensitive error message. Do not attach identity documents or paste document numbers into a ticket or chat.
Choosing not to complete a requested check may leave services suspended or lead to account closure under the Terms of Service. It does not make prepaid account credit refundable except where required by law.