Chat in the client portal talks to the LayerOne assistant first. It can
answer sales questions and basic VPS support from these docs and the live
catalog.
You can ask for a person at any time — tap Chat with a person or type
something like "I want a human".
- During business hours we try to connect you to staff live. If nobody
picks up within five minutes, we open a ticket from the transcript and keep
going from there. - Outside business hours the assistant stays on, explains when staff are
next available, and will open a ticket if you want a human follow-up.
You can also open a ticket directly from Support. Guest links in reply
emails let you continue a ticket without signing in.