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Send a message to our operations team. We will open a ticket using your email address so replies stay attached to the right conversation.

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Use the same email you want replies sent to. Guest submissions are routed into the LayerOne ticket queue.

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Check the platform before you write.

Latency, current incidents, and docs are public. Use them when the question is about the network rather than your account.

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Most questions are answered by spinning up a VPS. Plans start at $2.50/month with DDoS protection included.