+1 (813) 212-3723 support@layeronecloud.com
Servers

Start, stop, reinstall, and upgrade

Power and reinstall from the instance page. Upgrades move you to a larger plan.

Open Instances, then the server. From there you can:

  • Start / stop / restart — blocked while the account is billing-suspended.
  • Reinstall — wipes the disk and deploys a fresh OS image. This is
    destructive.
  • Upgrade — move to a larger plan. The new hourly rate applies from the
    next metering pass; there is no separate invoice for the change.

The browser Console is a VNC session. Use it when SSH will not connect.
Root passwords are shown on the instance page to the owner; they are stored
encrypted and are never emailed again after the first provisioning message.

Still stuck

Chat with us from the portal.

Ask the assistant, or tap Chat with a person. During business hours a human joins live.